Errol Samuelson and Michael Lane addressed the concerns over the acquisition at Inman Connect Now.
In a Facebook post on Friday, Glenn Sanford estimated that consumers are paying, on average, 11.4 percent in commissions when they sell to Zillow.
Zillow says it plans to continue to operate the showing management and analytics company as an open platform for all real estate agents, not just those who partner with Zillow.
At Inman Connect, panelists from Zillow, realtor.com, OJO Labs and Qualia discuss how the pandemic has transformed the industry and how agents can compete.
Zillow's decision to hire its own agents for Zillow Offers is the latest in its shift to becoming a platform, according to a trio of Deutsche Bank analysts.
The move will likely lead to small aesthetic changes, including how Premier Agents are displayed on listings, but the lead flow will remain the same.
Zillow is set to hire real estate agents to represent it in buying and selling homes, a marked shift from the way the company has managed transactions since launching its iBuyer, Zillow Offers, in April 2018.