Whether it’s refining your business model, mastering new technologies, or discovering strategies to capitalize on the next market surge, Inman Connect New York will prepare you to take bold steps forward. The Next Chapter is about to begin. Be part of it. Join us and thousands of real estate leaders Jan. 22-24, 2025.
As the market continued to present challenges to agents during the third quarter of 2024, RE/MAX Holdings‘ revenue declined for the ninth consecutive quarter, according to financial results posted after the market closed on Thursday.
Total revenue declined 3.4 percent on an annual basis to $78.5 million, down from $81.2 million the year before.
The news was a tough hit, as RE/MAX Holdings had noted during the previous quarter’s earnings that the company’s revenue had fallen during each quarter of the last two years. This quarter was no different.
The firm saw negative organic revenue growth of -3.0 percent during the quarter, which it said was largely due to a drop in U.S. agent count and a reduction in revenue from previous acquisitions.
Cash and cash equivalents were $83.8 million as of Sept. 30, 2024, up by $1.2 million from Dec. 31, 2023. As of Sept. 30, 2024, RE/MAX Holdings had $441.8 million of outstanding debt compared to $444.6 million as of Dec. 31, 2023.
However, there was good news, as the real estate franchisor vastly improved its income from the previous year to a net income of $1 million and earnings per diluted share of $0.05. By contrast, during the third quarter of 2023, RE/MAX Holdings saw a net loss of $59.5 million.
“We continue to drive operational efficiency across the enterprise, which helped generate better-than-forecasted third-quarter financial results,” RE/MAX Holdings CEO Erik Carlson said in a statement. “Our team is developing new revenue opportunities while working to run our core business better each day. That effort has contributed to our strong margin performance the past two quarters, which is an encouraging trend.”
RE/MAX Holdings cut its operating expenses by $39 million or 38.1 percent year over year, winnowing it down to $63.3 million during the third quarter of 2024. During Q3 2023, RE/MAX Holdings’ expenses were in part elevated by its settlement payment of $55 million in industry antitrust lawsuits.
Despite ongoing U.S. agent attrition — 3,686 agents, or 6.5 percent, departing between Q3 2023 and Q3 2024, the overall agent count grew slightly, adding 174 agents globally.
On an investor call Friday, Andy Schultz, Senior Vice President of Investor Relations, highlighted international growth, with agent numbers increasing nearly 6 percent in Q3 to a record of over 67,000 agents outside the U.S. and Canada. Markets like Brazil and Argentina were key contributors to this growth, supported by effective recruitment and retention strategies.
RE/MAX also reached a record 25,400 agents in Canada, even amid fierce competition and market share challenges. Chief Financial Officer Karri Callahan noted that Canada’s growth momentum included large-scale conversions of companies joining RE/MAX.
Earlier in Q2 2024, RE/MAX Holdings reported that 4.4 percent of its agents in the U.S. and Canada had parted ways with the franchisor. Additionally, the number of Motto Mortgage franchises declined 3.3 percent year over year to 234 offices.
“Business optimization, having a growth mindset, and delivering the absolute best customer experience possible are the cornerstones of our playbook,” Carlson continued. “We are making measurable progress on each of these. With increasing optimism about the trajectory of future interest rates, our growing global agent count, and our bold new initiatives — including providing innovative and enhanced technology products to our RE/MAX affiliates, improving the agent-customer experience by cultivating leads, and starting to monetize our digital assets — we are well-positioned to finish the year with positive momentum.”
The franchisor’s third-quarter financial results also noted that many RE/MAX affiliates had been impacted by the recent hurricanes Helene and Milton, with Schultz sharing the tragic loss of a broker and their spouse.
As a result of storm destruction, RE/MAX Holdings anticipates its fourth-quarter revenue to be less than previously expected, since the company is waiving fees to affiliates that have been impacted by the storms. The company downgraded its fourth-quarter and full-year revenue estimates by about $1 million to $1.5 million.
The franchisor’s stock price had dropped by about 4.98 percent or $0.61 on Thursday during after-hours trading to about $11.63.
