Keller Williams agents closed more transactions at greater volume in the first quarter of 2020 versus the same period last year despite the global pandemic impacting the last month of the quarter, according to select company earning results provided by the privately held franchisor on Friday.

Gary Keller | Photo credit: Keller Williams

Keller Williams agents closed 224,759 transactions, up 4.8 percent over the first quarter of 2019 and $70.2 billion in sales volume, up 10.6 percent year-over-year.

At the same time, the company’s U.S. and Canada agent count declined from last quarter. Keller Williams reported 159,168 agents in the United States and Canada as of March 31, 2019, a drop of 204 agents since earnings for December 31, 2019.

“I’m in awe of what our agents have achieved as they navigate this new normal,” Gary Keller, co-founder, chairman and CEO of Keller Williams, said in a statement. “Our agents are studying their markets, understanding the specific conditions and doubling down on the technology, training and heart needed to serve their clients and communities in this unique moment.”

The company also reached a number of technology milestones in the first quarter, including the launch of its proprietary consumer-facing app and home search experience. In the first quarter, the company saw more than 60 million home searches on the app, KW.com and agent-specific websites.

Command, the company’s properties customer relationship management (CRM) tool, which has been live for roughly a year now, had more than 126,827 active users as of March 31, an increase over the 116,740 users it had at the end of the year. As of March 31, Keller Williams agents had added nearly 50 million contacts into the CRM.

Keller Williams agents generated 265,548 leads through the Campaigns App of Command; sent 16,569 live referrals through the company’s Keller Cloud platform; created 1,262,120 unique designs in their graphic design platform and tracked and managed 1.2 million deals across the company’s sales pipeline

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