Takeaways:
- Just grin at people in a big way, and they can’t help but respond positively.
- People respond to you with what you put out into the world.
- Be kind and show a little grace when things don’t go your way — it pays off.
Remember that the language you use and the way you approach people does indeed matter — and it does affect the outcome. Be kind and show a little grace when things don’t go your way. It pays off.
Leigh Brown is a full-time residential Realtor, speaker, coach and smartass. She works in the Charlotte, North Carolina, market with Re/Max Executive Realty and can be reached @leighbrown on all networks.